We are keen to be more than just another supplier and seek to be a proactive business partner with our merchants. Recognised by BALI for 2 consecutive years, we have been awarded the ‘BALI Affiliate Award for Exceptional Service’. Here’s why…..
- Personal Service: All customers have a dedicated ‘face-to-face’ Sales Managers and an internal Account Manager at Head office.
- Flexibility supporting budget constraints: Fair pricing schedules are transparent and agreed with all merchants but our Sales Managers have flexibility (within parameters) to work around your budget constraints.
- Good complaint resolution: Every issue raised is dealt with personally and respectfully, underpinned by a fair procedure. We seek to understand how all involved has been affected and take appropriate remedial action…..
“Mrs Grealy sends her thanks for swift and efficient response and congratulates you on your customer service. Thanks again from me.” Sharp Paving
- Technical support: We deliver product training and have accessible technical information: laying patterns, pack details, weights, manufacturing tolerances (click here for information link ). Embracing CE regulations, we are a CE compliant company. All product labelling has been updated to include all required CE marking information. Please click here to view our CE marking Declarations of Performance.
- Business and Sales: Our Sales Managers generate annual business plans with their merchant’s, which are reviewed quarterly…..
“Working with NPP on our business plan gave me the opportunity to review the past year objectively, overcome challenges I faced as a new Manager and better plan for 2013. Our regular reviews have supported me to make the right business decisions, growing sales at my branch.” Mike Dixon, Building Supply Company, Grange
- Marketing: We offer an enviable marketing package supplying merchants with samples, brochures, yard banners, product displays and product images. Subject to negotiations, marketing rebates are also available. Our annual PR plan aims to increase awareness of the NPP brand and puts significant investment into industry events and activities, which generate leads for our customers.
“I contacted NPP for help with a quote and sourcing of a small order. The response was pretty much instant and NPP could not help me enough. I was so impressed with such an unexpected, fantastic response that I had to call Natural Paving in person to say thank you.” Direct Customer (Merchant) - Jane, Naylor Myers, Silsden branch